HEAD OF OPERATIONS AND PERFORMANCE

Overview

Adult Education/Third Sector, Colleges: Commercially astute Operations, Performance and Contract manager, with a passion for results, satisfaction and quality. Over 17 years KPI and results driven leadership experience across multiple sectors, including Government and LA funded contracts, with a quantifiable history of exceeding contract growth targets and increasing performance across multi-million pound national contracts, achieving the strategic organic growth plans set in line with Senior Executives.

RECENT ACHIEVEMENTS

• Initiated a LFL increase in income of 412% across the 18/19 academic year, and currently running at an increase on those figures of 285% for 19/20
• Creation, implementation and management of a delivery plan that saw the value of contracts awarded increased by up to 600%
• Led the business to a 0.8% error rate in its first full financial ESFA compliance audit, resulting in no financial penalty
• Sole Nominee for the businesses only Ofsted visit, steering the company to the second highest grade attainable after less than a year in post
• Full Contract, Performance and Financial responsibility for all ESF / ESFA funded contracts, as well as all Commercial delivery, across all geographic locations
• Full accountability for multi-million pound contracts across multiple funders
• Accountable for up to 100 staff, and all delivery partners
• Responsibility for all relationships with WMCA/ESF/ESFA and other funders
• Responsible for the creation, implementation and overall management of all new projects, with a focus on business improvement projects
• Strategic partnership engagement and partnership management
• Working alongside the MD to shape and realise organisational strategy, including identifying opportunities for organic growth/acquisitions and all associated SLA/NDA agreements
• Lead a team of managers to deliver both Prime and Sub-Contracts across several regions
• Bid writing and tender support and preparation