Apprenticeship Programme Manager

***Candidate Spotlight *** Apprenticeship Manager on the market now £45k+ negotiable Lancashire based, hybrid/remote role

My candidate, a highly experienced Apprenticeship Manager with 20 years at a leading training provider, is now looking to apply their expertise in an Apprenticeship Programme Manager role for an Employer Provider or an EPA Organisation.

Are you looking for an Apprenticeship Professional to project manage the implementation of apprenticeship programmes in to your business, where your aim is to bring apprenticeship programs in-house and contribute to the success.  Are you looking for an experienced Apprenticeship Manager with the know-how on identifying opportunities to utilise the apprenticeship levy to upskill your teams ? If yes, I have the candidate for you !!

• Nearly 40 years of experience in customer service and training management.
• Expert in optimizing customer satisfaction and building strong client relationships.
• Leadership in developing high-performance teams.
• Recent role as Apprenticeship Manager successfully leading tutors and achieving high-level apprenticeship delivery.
• Expertise in cultivating relationships with large clients and driving above-average achievement rates.
• Proactive in resolving client issues and enhancing training standards, leading to commendable Ofsted inspection outcomes.
• Successful in mentoring award-winning learners.
• Adept at implementing customer service strategies and performance management.
• Strong track record in conflict resolution and process improvement.
• Experience as Operational Standards Manager and Branch Manager, emphasizing team management and development.
• Proven ability in enhancing customer retention and directing successful project launches.
• Holds ISO 9001-2000 Assessor certification and multiple Level 4 qualifications.
• Dedicated to quality and continuous professional development.
• Experienced in fostering stakeholder engagement.
• Compelling candidate for leading impactful customer service and training initiatives.

Skills

Conflict Resolution, Team Effectiveness, Team Leading, Management, Relationship Building, Key Performance Indicator, Process Improvement, Business Goals, Career Development, Performance Management, Ensuring Compliance, Effective Training, Continuous Development, Delivery Planning, Customer Service, Quality Management, Blended Learning, Continual Improvement Process, Stakeholder Engagement, Customer Satisfaction

• Successfully promoted to Apprenticeship Manager in 2009 after demonstrating exceptional leadership.
• Contributed to 4 Ofsted inspections, consistently achieving commendable results.
• Mentored a City & Guilds Gold Medal-winning learner.

 Experience

Apprenticeship Manager

April 2003 – January 2025

• Lead a team of 6 tutors for client apprenticeships and 3 support officers.
• Built strong relationships with large companies and conducted regular meetings.
• Achieved high rates through team support and guidance.
• Reduced turnover by managing withdrawals and learner progress.
• Resolved client complaints promptly.
• Championed audits and training standard enhancements.
• Oversaw tutor recruitment, onboarding, and development.
• Managed apprenticeship schedules to meet targets.
• Collaborated for compliance with apprenticeship standards.
• Monitored apprentice progress and provided feedback.
• Used digital tools for blended learning enhancements.
• Fostered continuous improvement by implementing best practices.
• Ensured KPI achievement for retention, satisfaction, and progression.
• Led resolution of funding, eligibility, and compliance issues.

Operational Standards Manager / Customer Service Manager

1998 – 2003

• Directed 15 managers across locations ensuring exceptional customer experiences.
• Improved retention by balancing business and client needs.
• Managed escalated complaints and liaised with legal teams.
• Coordinated ISO 9001-2000 implementation for certification.

Branch Manager

1990 – 1998

• Managed a team for recruitment, training, and performance.
• Optimised in-store operations and ensured budget adherence.
• Managed the launch of two branches from recruitment to refits.

Qualifications

ISO 9001-2000 Assessor

A1 Assessor Award

Level 4 Learning & Development

Level 4 Information, Advice & Guidance

Level 3 Apprenticeship in Management

CTLLS Certification

Prevent and Mental Health at Work Training

Safeguarding

To find out more about my amazing candidate please contact Tina on 0161 320 3793 / 07866625747 or email [email protected]

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