Experienced W2W Support Manager

*** Candidate Spotlight ***

On the market now Experienced W2W Support Manager from Birmingham – available asap from May for a Career coach, employment adviser, manager role looking for £30k+ depending on location, open to Employability, Education, Youth

With over two decades of experience spanning the commercial, non-profit, and welfare sectors, this candidate brings a wealth of expertise, particularly in managing and supporting diverse teams across the Midlands. Their experience in the Work and Health Programme highlights their ability to manage significant caseloads, supporting individuals towards employment with a notable 50% sustainability rate. They have a proven track record in career guidance and advising, demonstrated through the delivery of individual and group sessions.

In their previous role working on the National Careers Service contract, my candidate managed the contracts and significantly enhanced performance outcomes through innovative tracking processes. This professional excels in compliance and audit processes, working closely with stakeholders to maximise performance efficiencies.

Emphasising forward-thinking and strategic leadership, the candidate has successfully managed performance targets, achieving high retention and achievement rates within a managed team. Their ability to effectively reverse financial losses and secure repeated key accounts over extended periods showcases financial acumen and customer relationship management skills.

Their commitment to personal and professional development is evident via numerous certifications, including Mental Health First Aid and Information Protection. The candidate’s dynamic communication skills and adept problem-solving capabilities are underpinned by their longstanding experience in the sector, making them an invaluable addition to any organisation seeking to enhance their workforce development initiatives.

Profile

• Versatile professional with over 20 years of experience in various sectors

• Strong work ethic and positive attitude

• Committed to building meaningful relationships

• Strong communicator at all organisational levels

• Over 12 years of managerial experience across the Midlands

• Skilled in managing projects and contracts

Skills

Staff Management, Job Matching, Compliance Management, Customer Relationship Management, Career Counseling, Interviewing Techniques, Employee Training, Conflict Resolution, Problem Solving, Team Coordination, Communication Skills, Performance Monitoring, Client Interaction, Quality Assurance, Resource Allocation, Policy Implementation, Project Oversight, Stakeholder Engagement, Regulatory Knowledge, Data Analysis

Support Manager (Work and Health Programme)

Jan 2020- Present

• Managing a caseload of up to 55 participants on the Work and Health Programme

• Supported over 270 participants into work over a 5-year period with a 50% sustainability rate

• Empowered participants to move towards their personal goals

• Job matching and candidate recruitment support

• Delivered individual and group career advice sessions

• Ensured CRM system compliance for audits

• Completed online DWP paperwork for participant journeys and supported colleagues

• Worked with stakeholders including job centres, companies, and training providers/colleges

Contract Manager

May 2016 to December 2019

• Managed a subcontract of the National Careers Service contract

• Led a team of seven remote careers advisors and admin staff

• Conducted monthly site visits and performance evaluations

• Created a daily tracking process to enhance performance

• Managed compliance and audit processes for the contract

• Liaised with external stakeholders to increase performance

To find out more about my candidate please email your cv to [email protected]