Head of Operations

November 2024 This weeks spotlight shines on our Milton Keynes Head of Operations !

What opportunities do you have on your team for my amazing Head of Operations ?  Do you need support to help improve company standards ?

A dynamic and experienced Head of Operations with a notable 3-year track record in strategic planning, process improvement, and team leadership, has consistently demonstrated an ability to streamline operations, enhancing efficiency and significantly improving customer satisfaction. Their dedication to operational excellence is evident in their ability to improve company standards, including achieving an Ofsted Grade 2 from a previous Grade 4.

Milton Keynes based Head of Operations on the market now for an asap start £50k+ Hybrid, regionally or remote Permanent Full Time – Available asap for interview and start – they come with impressive recommendations

On the market now is a highly accomplished Heads of Operation with over many years of experience in strategic planning, process improvement, and team leadership. Proven ability to streamline operations and increase efficiency, resulting in significant cost savings and improved customer satisfaction. Committed to driving operational excellence and achieving business objectives. Seeking to leverage my expertise in operational strategy and team management to contribute to a forward-thinking organisation.

Skills

Leadership, Management, Regulatory Compliance, Quality Improvement, Performance Management, Operational Efficiency, Quality Control, Internal Audit, Continual Improvement Process, Staff Management, Action Planning, Performance Appraisal, Progress Monitoring, Customer Service Operations, Training and Development, Plan Preparation, Business Operation, Business Growth, Data Management, Survey Management

This candidate’s extensive career spans multiple relevant roles, reflecting their depth of expertise in digital, IT, and data performance management. They have successfully led teams to deliver high-quality training and learning outcomes and have an impressive history of overseeing customer service, implementing technology solutions, and establishing productive relationships with partners and stakeholders. They have shown capability in achieving outstanding project outcomes and driving business growth through effective leadership and strategic management.

Key competencies include curriculum development across several disciplines, including IT, Data Analysis, and Business & Professional sectors, with a keen focus on quality and compliance. Their recent positions have seen them excel in developing and implementing comprehensive quality assurance frameworks, resulting in improved learner satisfaction and organisational success. Known as an outstanding communicator, this candidate excels in team leadership, nurturing skills and professional development, and consistently exceeding KPIs and targets.

They are ready to bring their wealth of knowledge to a forward-thinking organisation, they have a proven ability to drive strategic goals while fostering a culture of continuous improvement. Their track record and ambition make them an exceptional candidate for another leadership role where they can continue to deliver operational excellence and business success.

Achievements: Achieved a grade 1 Ofsted inspection in a leading strategic role, overseeing the creation of content, e-learning, collateral and other training materials that will impact behaviour-changing training using various training theories inclusive of job aids, facilitator and participant guides, on-the-job training systems, tutorials, and demonstration models. Collaborated with departmental heads and managers, in order to identify areas that required training and also to develop program requirements unique to each department.  They worked closely with key stakeholders in addressing gaps in the overall training mission. Measuring program delivery quality, which ensured continuous improvement, maintenance, and adjustment in program delivery approaches accordingly in order to maintain pace with business growth.

Achievements: Worked with Curriculum managers to develop and approve appropriate Learner Journeys for each qualification within the sector. Maintain and enhance relationships with existing customers assuring the Lifetime brand is synonymous with and recognised for quality of service.  Lead, developed and managed the performance of direct reports in line with Company performance expectations to maintain a high performing culture. Contributed to cross sector/function projects to support the delivery of strategic plan.  My candidate was a role model for the organisation’s values and behaviours.

To find out more about my candidate or to arrange a confidential call please contact me on 0161 320 3793 / 07866625747 or email [email protected]

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