Head of Operations

*** Candidate Spotlight***

My impressive Yorkshire based Head of Operations, IT Skills Director is on the market now looking for a new role the Apprenticeships, Education, Digital and Bootcamps world £65k+

What opportunities do you have on your team ?

 A seasoned Training Operations Manager specialising in apprenticeships, this candidate brings a proven track record in steering organisations to deliver top-tier services to learners from various backgrounds. Holding a range of professional qualifications, they have demonstrated expertise across multiple disciplines, including Service Management, Systems Infrastructure, Digital Marketing, and more.

In their recent role as Head of Funded Learning Operations, they showcased exceptional leadership by identifying, assessing, and securing funding opportunities, while building robust partnerships to enhance programme offerings. Their ability to communicate effectively and cultivate strong relationships with stakeholders has consistently led to meeting and exceeding business goals.

Noteworthy achievements include introducing a high-end apprenticeship programme catering to prestigious clients and playing a pivotal role in an Ofsted inspection that resulted in an Outstanding Grade 1. Their strategic acumen contributed to a 99.5% apprenticeship retention rate, and they successfully managed diverse teams and implemented innovative strategies to enhance organisational performance. Their technical expertise spans across aligning industry best practices with certifications from Microsoft, CompTIA, Cisco, and BCS.

Their extensive career history reflects a consistent rise through the ranks, from a Training Manager to senior roles, highlighting their capacity for rapid growth and strategic impact within organisations. Proficient in managing remote teams, especially during the challenging COVID-19 period, they effectively transitioned to remote apprenticeship delivery models. This ability to adapt and lead across challenging circumstances underscores their suitability to drive continued growth and innovation in your training operations team.

Skills

Management, Communication, Service Management, Key Performance Indicator, Performance Culture, Stakeholder Engagement, Relationship Building, Customer Satisfaction, End to End Delivery, Skill Development, Senior Management, Talent Development, Business Planning, Curriculum Development, Continual Improvement Process, Multidisciplinary, Best Practice, Digital Literacy, Data Analysis, Technical Training

 Their last role;

· Identify, assess, and bid on available funding opportunities to enable provision. · Building and managing partnerships with bodies such as Cisco, CompTIA, and Office for Students to enhance and widen the value of offerings.

· Sharing best practice across the organisation to enhance operational, delivery and marketing capabilities. · Collating feedback from employers, LMI, and other stakeholders to ensure our programmes are cutting edge.

· Presenting to decision makers from a range of organisations to win their confidence and business. · Delivering sales enablement training on programmes to ensure that there is consistency of messaging to potential employers.

 Qualifications

PRINCE2 Practitioner

ITIL v3 – Foundation

Certificate to Teach in the Lifelong Learning Sector (CTTLS) Level 4

Certificate in Assessing Vocational Achievement (CAVA) Level 3

HP Certified Instructor (HPCI)

Microsoft Certified Trainer (MCT) – 1998-2013

Microsoft Technology Associate (MTA)

CompTIA A+, Network+, and Server+

HP Accredited Technical Associate (ATA) – IT Architect

HP APS, HP API, HP ASE

Microsoft Certified Solutions Associate (MCSA)

Microsoft Certified IT Professional (MCITP)

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified Systems Administrator (MCSA)

Microsoft Certified Desktop Support Technician (MCDST)

Higher National Certificate (HNC) – Computing

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