Northwest Manchester based based Director / Head / Manager of Operations

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Northwest Manchester based based Director / Head / Manager of Operations £55k+ open to roles within the Education sector or open to work in other sectors.

Do you have an opportunity on your SLT for my highly successful Director of Operations ?

This candidate is a highly accomplished Director of Operations in the education sector, specialising in apprenticeships, skills bootcamps, and commercial qualifications with 6 years spent in their most recent company. With a proven track record of leading teams in a fast-paced, evolving environment, they are driven by a passion for continuous improvement and delivering superior results and customer experience. Their leadership style inspires and motivates teams to achieve excellent service levels and learning outcomes with a “I will roll my sleeves up with the team and get stuck in to support” attitude to ensuring success.

Throughout their career, they have shown exceptional capability in strategic oversight and the implementation of delivery plans. In their current role, they provide vision and direction across various business functions, including HR, service delivery, client engagement, programme management and compliance. They have been pivotal in enhancing employer and learner retention through strategic and operational management, as well as leading significant increases in team size and overall productivity.

Their previous roles have equipped them with diverse skills, including project management, problem-solving, and an analytical mindset. They’ve successfully managed critical projects, such as the introduction of a client engagement department and the implementation of new learner platforms for over 700 users. Notable achievements include attaining an Ofsted ‘Good’ rating and being a preferred training provider for major contracts.

The candidate’s key strengths include building strong relationships, commercial acumen, and an aptitude for change management. They hold a CIPD Level 5 Certificate in Human Resource Management, enhancing their proficiency in both HR operations and strategic leadership. They are well-prepared to drive operational excellence and innovation within an organisation.

Profile

An accomplished Director of Operations of a specialist Ofsted rated ‘Good’ education provider specializing in Apprenticeships, Skills Bootcamps and Commercial qualifications. Experienced in operating in an ever-changing landscape at pace. Highly driven to achieve great results with a passion for continuous improvement focusing on quality and achievements. A great enthusiasm for leading a team to feel inspired and motivated to deliver excellent levels of service, standards and learning outcomes.

Skills

Operations Management, Project Management, Performance Management, Change Management, Management, Relationship Building, Communication, Team Leading, Motivation, Problem Solving, Regulatory Compliance, Capacity Management, Commercial Awareness, Business Development, Service Delivery, Attention to Detail, Customer Experience, Influence, Teamwork, Business Goals