Senior Quality Compliance Commissioning leader

A Birmingham based dynamic leader with a proven history of transforming multidisciplinary teams across diverse, community-focused organisations. This candidate is educated to degree level – BA (Hons) Youth and Community Development (JNC, 2:1) – and holding a Level 5 Diploma in Leadership and Management for Children and Young People in the Community and brings strategic insight, rigorous attention to detail, and a genuine passion for improving lives.

Their dedication to safeguarding, compliance, and service development highlights a commitment to enhancing the lives of vulnerable groups while ensuring quality assurance and performance optimisation.

Open to senior, quality and compliance, commissioning roles, open to discuss opportunities remote/hybrid £47k+ Permanent Full Time

Sectors include Non for profit, charities, working with vulnerable people – however open to industry/sector change.

Throughout their career, this candidate has driven significant service and team performance improvements, managing youth advice hubs and residential family assessment centres. They have a track record of successful intervention in underperforming settings, guiding them to improved outcomes and increased staff morale. Their skills encompass partnership engagement, trauma-informed practices, and robust case management, making them valuable in strategic roles that demand transformative leadership and an empathetic approach.

An accomplished and purpose-driven senior leader with an extensive track record of managing multi-disciplinary teams, developing high-impact services, and delivering measurable outcomes for diverse and vulnerable communities.

Across a range of third sector, children’s services, and public-facing organisations, has successfully led service development, quality assurance, safeguarding, partnership working, performance optimisation, and OFSTED compliance. Motivated by purpose and sustained positive impact, and now seeking leadership opportunities where existing expertise can be applied and further expanded.

Skills

Strategic Leadership & Service Development, OFSTED Compliance & Quality Assurance, Multi-Disciplinary Team Management, Partnership & Stakeholder Engagement, Performance & Case Management, Policy, Procedure & Compliance

Experience

Service Manager August 2024 – July 2026

Youth-friendly hub providing information, advice, early intervention, and a broad range of support services to young people aged 13-25. A pilot project for Cranstoun, it was designed as a blueprint for national expansion across the UK, with a strong focus on youth voice, participation, and partnership working.

• Lead and manage a team of Hub workers, an Administrator, and a Youth Participation Worker, providing regular supervision, mentoring, and professional development.

• Drive the development and implementation of service processes, procedures, and operational frameworks.

• Joint lead on the development and implementation of the Yeti case management system for children and young people’s services.

• Co-developed and manages an outreach project in partnership with Merry Hill Shopping Centre security team to engage hard-to-reach young people.

• Co-leads the development of ROUTES’ media presence, website, and branded merchandise.

• Designated Safeguarding Lead – ensuring full compliance with safeguarding legislation and organisational policy.

Acting Centre Manager (Secondment) November 2023 – June 2024

Appointed on secondment to provide interim management of a 9-bed residential family assessment centre, maintaining full operational continuity whilst a permanent Registered Manager was recruited.

• Provided full oversight and line management of a multi-disciplinary team of 22 staff.

• Reviewed and quality-assured assessment reports and family risk assessments to ensure accuracy and compliance.

• Ensured full compliance with OFSTED regulations, writing and submitting required reports.

• Managed referrals and admissions to the centre, liaising with commissioning local authorities, social workers, and legal professionals.

• Held budget management responsibility and oversight of health, safety, and general maintenance of the centre.

Qualifications

Universal Improvement Skills – Project Development and Management

UIMPROVE 2020

BA (Hons) Youth and Community Development (JNC)

De Montfort University, Leicester

2006 – 2009

To find out more about my candidate please contact me on 0161 320 3793 / 07866625747 or email [email protected]