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Team Leading Customer Service Coach

30th January 2023

Job Type
West Midlands
Skills, Training & Apprenticeships
£28k plus amazing benefits, CPD, support, induction

(Core Skills) Team Leading Customer Service Business Administration Tutor Assessor 2,3

Midlands based

£28k dependant on experience  – Permanent Full Time, plus expenses, mileage, laptop, 25 days holiday plus bank holidays, operational support, induction

An opportunity to join a fast-developing experienced National training provider to support the coaching of the Team Leading, customer service and business administration level 2 and 3 apprenticeship standards. If you have level 5 management delivery experience this would be ideal but not essential.  We are looking for a candidate with Team Leading and Customer Service qualifications and some significant administration experience, visiting apprentices in the workplace, providing training and supporting mainly Levels 2 & 3 with in  remote 1-2-1's and remote workshops, some face to face. You will work alongside the employer to develop the plan for how and when the on-programme and end-point assessments will be delivered, and teach the apprentices’ to ensure they progress towards this. 

Achieving minimum 88% end-point assessment, leading to a minimum 88% success rate on the Apprenticeship Standard
• Coach apprentices in business skills by guiding, supporting, providing accountability and encouragement
• Delivering Business Administration, Customer Service, Team Leader & Management
• Visiting apprentices in the workplace, providing coaching and assessment
• Supporting apprentices remotely to provide coaching and assessment via virtual learning platform
• Establish positive working relationships with clients
• To facilitate the enhancement of work performance, self-directed learning and personal development
• Prepare, agree and review apprenticeship learning plans
• Challenge and develop apprentice’s skills and abilities to enable them to achieve the best performance results
• Tracking and reporting progress of planned learning to achieve endpoint assessment
• Be quick to problem solve and produce solutions to any learning or development barriers to apprentice’s
• Providing observational and specific feedback, encouraging the apprentice to self-assess their performance and readiness for
• Ensure best practices and be aware of Health and Safety; Safeguarding; Prevent and related acts.

Training & Development, On-going internal training, Health and Safety, Safeguarding, Equal Opportunities & Diversity, External training as requested
You will need to be highly motivated, persuasive, persistent and patient and have a proven track record in the in developing learner progression through a series of learning stages

To apply for the role of Midlands based Team Leading Customer Service Business Administration Tutor Assessor 2,3 please email your cv to [email protected] or call 0161 320 3793 / 07866625747

Tina Lacey Recruitment is a specialist boutique recruitment agency dedicated to the skills, training and welfare to work sectors nationally. We are committed to giving full free pre-interview advice and guidance right throughout the interview process

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